Last Updated: April 2026

1. Introduction
Dulcimar Invest LLC FZ is committed to delivering all advisory and platform services in a professional, timely, and transparent manner. This Service Delivery Policy outlines how our services are delivered, what clients can expect following a confirmed engagement, and the standards we uphold throughout the process. This Policy applies to all services purchased or engaged through www.dulcimarinvest.com or through a formal engagement agreement with Dulcimar Invest.

2. Nature of Services
Dulcimar Invest provides professional advisory, strategic, and platform-led services to organisations operating within the travel, tourism, hospitality, and global mobility sectors. All services are non-physical and delivered digitally and consultatively. There are no physical products shipped or delivered as part of any engagement.

3. Payment Confirmation and Onboarding
Once a payment is successfully received, a confirmation notice will be sent to the client via email within 24 hours of receipt of payment. This confirmation will include a summary of the service or package purchased, the transaction reference number, and the next steps for onboarding. Following payment confirmation, a dedicated member of the Dulcimar Invest team will contact the client within two business days to initiate the onboarding process, align on objectives, and agree a delivery timeline. A formal engagement agreement will be issued before any work commences.

4. Delivery Method
All services are delivered digitally and remotely unless otherwise agreed in the engagement agreement. Strategic documents, market reports, campaign briefs, and performance reports are shared via email or agreed cloud-based platforms. Advisory sessions, strategy meetings, and review calls are conducted via video conferencing. Where in-person engagements are agreed, the logistics will be confirmed in writing in advance. For Safarway-related services, delivery includes campaign setup, content creation, audience targeting, and regular performance reporting delivered on a schedule agreed within the engagement.

5. Delivery Timelines
Delivery timelines vary depending on the service package and scope of work agreed. For the Foundation and Growth packages, onboarding typically begins within five business days and first deliverables are provided within ten to fifteen business days. For the Acceleration and Expansion packages, onboarding begins within three business days and first deliverables within ten to twenty business days. For the Partnership Package, timelines are agreed within the individual engagement agreement. All timelines are subject to the timely receipt of required information and approvals from the client.

6. Client Responsibilities
To ensure timely and effective service delivery, clients are expected to provide accurate and complete information required for onboarding, respond to communications and approval requests within a reasonable timeframe, assign a nominated point of contact for the duration of the engagement, and ensure that all necessary third-party access, approvals, or assets are provided in a timely manner. Delays caused by the client’s failure to fulfil these responsibilities may result in revised delivery timelines.

7. Reporting and Performance Updates
Dulcimar Invest is committed to keeping clients informed throughout the engagement. Clients will receive regular progress updates via email or scheduled calls, performance reports covering campaign metrics and key outcomes, milestone reviews at defined points in the engagement, and a final delivery report at the close of the engagement. The format, frequency, and depth of reporting are confirmed within the engagement agreement.

8. Delays and Force Majeure
Dulcimar Invest will make every reasonable effort to meet agreed delivery timelines. In the event of an anticipated delay, we will notify the client as promptly as possible and propose a revised timeline. Dulcimar Invest shall not be held liable for delays caused by circumstances beyond our reasonable control, including natural disasters, government actions, third-party platform outages, or other unforeseen events. In such circumstances, we will work with the client to agree a revised delivery plan as soon as reasonably practicable.